Electronic Lock Not Working: Troubleshooting a Smart Door Lock

March 5, 2023

Fatima Buzdar

The smart locks have transformed the way we secure our our properties, whether it is access control system for businesses or security for homes. They provide the level of convenience and control that traditional locks simply can not match.

However, like any other technology, there can be some issues that lead to the electronic locks not working, interfering with the convenience and safety they offer. It is frustrating and troublesome when your smart lock stops working properly, especially if it leaves you unable to lock or unlock the door.

There are many reasons why a smart lock may stop functioning properly. In this article, we will explore some common causes, and you may be able to fix some simple issues on your own. However, more complex issues will require the assistance of a professional locksmith. A skilled technician can promptly fix your smart lock issues, and when it comes to locking issues, promptness is undoubtedly crucial!

Dead Batteries

The first thing to check is the lock batteries in the case of a smart door lock not working. Usually, smart locks give a low battery warning. In rare cases, they might not give the warning, leaving you caught off guard. If the batteries are indeed drained, you will need replace the batteries. You will need to ensure to pick the right batteries for your smart door lock. 

The battery life depends on the type of batteries and the frequency of usage. Generally, a smart lock with a built—in rechargeable battery can last anywhere from several months to a year or more. On the other hand, a lock that uses replaceable alkaline batteries can last anywhere from several months to a year.

If you notice your batteries depleting at an abnormally fast rate, it may be an issue for a locksmith to investigate.

A person attempting to open an electronic door lock with a card

Grime Accumulation

Is your lock failing to recognize your pin code through keypad lock, fingerprint, or RFID card? The problem may be due to sensitive sensors that are obstructed by a build—up of grime and dust. Over time, this build—up can accumulate excessively and obstruct the sensors. This makes it difficult or impossible to unlock the door. The solution? Clean the lock.

But you need to be careful! Using the wrong cleaning method or cleaner can damage your lock. For instance, avoid spraying a cleaning solution directly into the lock or using harsh chemicals. Instead, use a mildly damp cloth with a midly soapy water and gently wipe the surface of the lock.

Connection Interference

If you are experiencing trouble with a smart door lock not working, then the nearby electronic devices could be to blame. When other devices using similar communication technologies, like Wi—Fi and Bluetooth, are in close proximity to the lock, they can interfere with the communication sent to the smart lock. This interference can prevent the lock from functioning correctly.

Keep in mind that this issue can occur even if other electronic devices are not in active use. Radio waves emitted by the devices can still interfere with the smart lock connection.

To solve this issue, try moving the device you suspect to be causing the interference away from the lock. If the lock still does not function, then you can try restarting it. This can help reset the communication and resolve any issues caused by the interference.

Poor Connection

Poor network connectivity can be a reason behind an electronic lock not working. A strong and stable Wi—Fi connection is essential for the lock to function reliably, so it is crucial to ensure that the lock is connected to a strong network. If your lock is not functioning, try moving the internet source closer to the lock, rebooting both the lock and internet devices or exploring other measures to resolve network connectivity issues.

In addition, make sure that your lock is connected to the same network as your mobile device, as certain locks require this for a proper connection.

If the lock uses Bluetooth, make sure that the Bluetooth connection is also working correctly. You can try restarting both the Bluetooth and the lock to resolve any connectivity issues.

A smartphone running a smart lock app

Outdated Software

Software issues can disrupt the proper functioning of smart locks. These issues can range from a software update getting an error to problems with the lock's firmware or the mobile app that controls it. To ensure that your smart lock functions smoothly, it is important to regularly check for software updates and address any issues as soon as they arise.

If you experience any issues with your operating your smart lock or the smart lock gives some errors, you should check for any available software updates and install them if available. You may also need to try reinstalling the software.

Damaged Parts

Physical damage to the inner workings, battery or other components of a lock can lead to an electronic lock not working. This can be due to natural wear and tear over time, exposure to harsh weather conditions, and other factors.

If your smart lock has suffered physical damage, it is important to have it repaired promptly. A malfunctioning lock can not only be inconvenient, but also put your security at risk. A professional can repair the damage by replacing or fixing the affected components, or even recommend a replacement lock if necessary.

Incorrect Installation

Proper installation is crucial for smart locks to function correctly. Even a small error during installation can render the lock inoperable. it is essential to follow the manufacturer's guidelines carefully, including securely fastening the lock to the door, connecting all components correctly, and ensuring the lock is properly aligned.

If an inaccurate installation is causing the issue, the lock needs to be reinstalled properly. However, if you lack proper knowledge, you may face difficulties during the process. That's why it is typically best to leave lock installation to locksmiths. They have the expertise to ensure your smart lock is installed correctly and functioning smoothly, giving you peace of mind that your home is secure.

Faulty Wiring

A malfunction in the wiring of a smart lock can be a common cause of failure. Repairing faulty wiring on your own can be dangerous. Always exercise caution and seek an expert locksmith's help when dealing with electrical issues to ensure your safety. A locksmith can replace or tighten the damaged wiring to ensure the lock works as intended.

A locksmith repairing an electronic lock

Electronic Door Lock Not Working? Call Us to Troubleshoot and Repair your Smart Lock

Smart locks are designed to provide added security and convenience. However, when you are faced with a smart door lock not working, it can be frustrating and even pose a security risk. There are a variety of factors that can cause a smart lock to fail, including depleted batteries, network interference, improper installation, physical damage, misconfigured settings and software, and loose wiring. While some issues can be easily resolved, others require the assistance of a professional locksmith.

Our expert locksmiths in Richmond Hill have over 5 years of experience in diagnosing and resolving smart lock issues. With our extensive expertise and specialized tools, we can quickly and efficiently get your lock back up and running. do not let a malfunctioning smart lock compromise your security and convenience and contact Faster Locksmith for fast and reliable solutions!

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A quick look in to the question we are constantly asked.
You should get a professional locksmith to replace your lock because locksmiths have the skills and tools that the average person doesn’t own. Just because you have the tools doesn’t mean you are equipped to do a task that involves opening a lock or changing the key. For one thing, most people don’t own lock-picking sets or specialized tools like what a locksmith would have. These are tools that would give you access to a lot of safes and doors without having to damage them in any way.
A locksmith is a person who repairs or installs locks, and that's maily what we do. However, we are often called to provide other services as well, such as installing deadbolts, repairing broken keys, and providing security advice. The most common services that a locksmith provides are lock installation, lock repair, key duplication and key replacement. As a company, we expand upon the latter and also deal with other not-so-common household annoyances like garage door repair and installation, electric openers, patio sliding doors, emergency locksmith services, and many others
The fact that we’re not fast, but faster is certainly one of them, but there are also many more. Some of the benefits that we can provide you with include:
- We provide customer satisfaction through efficient customer service, fast and pleasant techs, fair prices, and quality locks and keys.
- Top quality products that we use. We keep abreast of the latest developments in the industry to make sure your home is fortified with the latest security products and that your locks are of the best quality.
- You get courtesy, reliable, and trustworthy service at all times.
In most cases, the best route is to swap out your old set of locks altogether. Older locks were typically made with a variety of simplistically cobbled together devices and even today, a great deal of shoddy craftsmanship is still seen. The best locksmiths in the industry will always direct you towards picking up a new set of locks and that’s because a trained professional is able to not only replace the parts that are broken, but make sure to outfit you with high end parts that will ensure you’re getting a much more secure locking solution that will last for well beyond the of your current doors.

Some situations, however, do allow for a repair instead of a replacement, but most of the times require from specialized equipment not generally available in the household.

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